Tuesday, September 29, 2009

Another reason to love the people of Iowa

Great customer service.

There is this great company in Iowa called Locally Grown. You can find them on the world wide web at:

They print on American Apparel t-shirts, which are 100% organic and amazingly soft. The only drawback is since LG is a smaller business they say it takes 10-14 days to produce and ship your shirt. Well, I needed a new Iowa shirt for the game this weekend and started getting nervous that it wouldn't arrive in time. So, I decided to call.

Here's how the conversation went:

- Hello, this is Fred(very cheerful voice).
- Hi Fred. I ordered a shirt from you and I was just curious if you could check to see if it had been shipped yet.
- Sure. No problem. What is your name? (what? No order number? No hassle?)
- Stacey Lens
- (without 2 seconds pause) Oh yes. We shipped that before the weekend. Probably Wednesday or Thursday. Where are you located again?
- Chicago
- That's right. It should probably be arriving today. I specifically remember that order because I went to high school with a girl that has the same name as you.
- Really? Maybe we went to high school together. Where did you go?
- Spencer.
- Nope? That wasn't me. I went to Burlington.
- Really? Do you know so and so? He works here and is from Burlington.
- No I don't. Sorry. Thanks for all your help.
- No problem. Give me a call back if you don't receive it in the next day or two.
- Sure thing. Thanks again.

Where else do you get such nice and helpful customer service? I highly recommend ordering from them.

No comments: